Agentic AI represents a breakthrough in AI-powered productivity. However, because it automates workflows and makes decisions with varying levels of autonomy, people might question whether they can trust it.

Read Emerging Tech: Customer Trust Is a Critical Barrier to Agentic AI Adoption, a recent Gartner report that provides insights and recommendations on how to build user confidence in agentic AI offerings. We believe you’ll discover ways to:

• Increase your market share with solution features for observing, monitoring, understanding, and controlling agent behavior.
• Design reliable, transparent AI systems using a blueprint that includes actionable strategies and architectural recommendations.
• Prepare for the market to shift its emphasis from simple, low-risk use cases to more complex, more autonomous use cases.

^{Gartner, Emerging Tech: Customer Trust Is a Critical Barrier to Agentic AI Adoption, Danielle Casey, Alfredo Ramirez IV, Anushree Verma, Akhil Singh, Aakanksha Bansal. 2 June 2025.}

^{GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.}