If you want to gain a competitive edge in retail banking, customer experience is key—but it can be challenging to understand and meet ever-changing consumer expectations.

In this e-book, Data as a Differentiator: How Retail Banks Are Rethinking the Customer Experience, learn how to:

• Tap into data and gain valuable insights to differentiate the customer experience.
• Drive customer engagement, boost collaboration, and streamline processes with Microsoft Cloud for Financial Services.
• Overcome challenges, such as fragmented IT environments, unstructured data, and lack of analytical tools, to fully understand customer needs.
• Increase trust, promote meaningful conversations, and create value for your customers and your bank.