Develop a Consumer-Centric Mindset | Microsoft
Read this white paper from Forbes to gain new insights about how consumers and retail executives are redefining the customer experience.

Do You Have a Consumer-Centric Mindset? What Consumers Really Want

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Your success in retail depends on how well you know customers. Make it easier by gaining new insights that help you know what shoppers expect from retailers.

Learn from a survey of 4,000 customers and 300 retail executives in this white paper from Forbes in partnership with Microsoft. You’ll discover the top priorities that are redefining the customer experience.

  • Explore insights about shoppers’ habits and motivations.
  • See how preferences and expectations are changing.
  • Learn how personalized and omnichannel shopping factor in.
  • Find out what other retailers plan to do to keep up.

Read now to get a head start on delivering what shoppers want.
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