Making an emotional connection with your customer is critical to building loyalty and increasing retention, and your service and support teams sit in a prime spot to enhance that connection for your company—even when things go wrong, and customers need help. Customers today expect a seamless experience:

• 80% of people are more likely to purchase from a company they feel engages with them in a personal way
• 60% of consumers will sever their relationship if customer service is poor
• Customers who identify as loyal customers are 5 times as likely to make repeat purchases and 4 times as likely to refer a friend as those who do not

Microsoft understands the pivotal role service plays for your business. In this webinar you will learn how transforming your field operations by using data and intelligence delivers a seamless customer experience and increases satisfaction.

Join us as we help you reimagine the way you deliver service by framing your entire approach around knowing your customer better to build loyalty and increase retention by unlocking real-time data and customer insights.