Frontline workers are essential to business success, but outdated tools and communication gaps can limit their effectiveness.

Read Empowering Frontline Work with Digital Transformation and AI, a Harvard Business Review Pulse Survey, sponsored by Microsoft, to get the latest insights on frontline productivity. You'll learn why 73% of respondents plan to increase their use of AI in the future. You’ll also learn how unified digital platforms have already helped:

• Raise operational efficiency and reduce operational costs.
• Automate processes.
• Enhance worker productivity.
• Strengthen customer service.