State of Customer Service | Microsoft Dynamics 365

Global State of Customer Service

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Global State of Customer Service

Discover how to proactively deliver better customer experiences with the insights on worldwide customer service trends you’ll find in Global State of Customer Service: The Transformation of Customer Service from 2015 to Present Day.

Based on a survey of more than 5,000 consumers across Brazil, Germany, Japan, the United Kingdom, and the United States, this report provides comprehensive data and analysis that illustrate how prioritizing customer service performance leads to brand loyalty that increases customer retention and grows revenue—and what you can do to foster it in your business:

  • Using omnichannel experiences and AI to enable a holistic view of the customer journey for faster, more accurate issue resolution.
  • Creating proactive customer service notifications to enhance brand affinity.
  • Providing agents with a knowledge base of product, customer, and account information to ensure positive customer interactions.
  • Automating customer feedback mechanisms to monitor customer sentiment and satisfaction.
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