Customer Service Evolution Webinar | Microsoft Dynamics 365

Defining Priorities for Your Customer Service Evolution Watch this Microsoft webinar and discover how Dynamics 365 Customer Service enables service agents to engage with customers across channels, deliver intelligent self-service options, close cases faster with AI, and maximize organizational efficiency with automated processes.

Defining Priorities for Your Customer Service Evolution, Customer service, Customer engagement, Customer experience, Customer satisfaction, Field service, Self Service, Automation

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Defining Priorities for Your Customer Service Evolution

Customer service is the core of the customer experience.

With Dynamic 365 Customer Service, service leaders can deliver personalized and relevant customer engagements, forge deeper connections, and build a seamless, end-to-end customer experience. In this webinar, you will discover how to make exceptional engagement the rule by:

Recognizing and quickly connecting with customers through omnichannel engagement.
Helping customers help themselves and connect in ways that work best for them with intelligent self-service tools.
Enabling agents to close cases faster with AI-driven productivity tools that provide the right information at the right time.
Streamlining and automating processes with solutions that deliver simplicity and flexibility.

Speaker:

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Angela Chang

Senior Product Marketing Manager, Microsoft

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Additional resources

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Dynamics 365 Customer Service Guided Tour

Go on a Dynamics 365 Customer Service guided tour to see exceptional service in action.

Take the guided tour

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Dynamics 365 Customer Service Free Trial

Experience how Dynamics 365 Customer Service can help your business deliver seamless, end-to-end service.

Get started today

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Dynamics 365 Customer Service Pricing Guide

View pricing and licensing information to identify a plan that meets your business’ needs.

Watch now