Generative AI is a powerful catalyst for change in the contact center, creating new opportunities to enhance customer experience and streamline operations. Join us for a compelling webinar where industry experts and leaders share actionable insights, best practices, and real-world learnings to get the most business value from Contact Center as a Service (CCaaS) today—and in the future.

In this webinar, you’ll learn:

• Key findings from a Forrester Consulting study on trends, challenges, and strategies to optimize your contact center and CCaaS for maximum impact
• How Microsoft’s own customer support and service teams are using generative AI to transform customer experience and improve service rep productivity
• How AI-powered automation can elevate service quality, reduce costs, and enhance customer interactions across channels
• The keys to building a contact center infrastructure that’s flexible, secure, and capable of scaling with AI advancements