Microsoft Customer Support Agent Webinar | Microsoft

Join this webinar for a behind-the-scenes look at the daily operations of Microsoft Customer Service & Support (CSS) agents.

Microsoft Customer Support Agent, Customer Service, Customer Experience, Customer retention, Help desk software

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Webinar: A Day in the Life of a Microsoft Customer Support Agent

Join us for an insightful webinar that provides a glimpse into the day-to-day experiences of Microsoft Customer Service & Support (CSS) agents. With insights from guest speakers in roles ranging from newer agents to experienced agents and service managers, we'll showcase how generative AI is fundamentally transforming the way we deliver customer service. 
 
Takeaways:

Learn how our team is driving best in class service in customer service roles and workflows with the innovations in Copilot in Dynamics 365 Customer Service.
Hear first-hand success stories that highlight the transformative power in service delivery.
Envision how Copilot in Dynamics 365 Customer Service can help you find solutions to your service challenges.

Speakers:

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Angela Chang

Senior Product Marketing Manager

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J.R. Nieves

Director Support Engagement Management

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Mayte Cubino Gonzalez

Director Support Engagement Management

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Josiah Roebuck

Support Engineer

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Watch the webinar

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Additional resources

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Transform Customer Service with Next-Generation AI

Learn how Copilot capabilities help the Microsoft CSS team deliver faster, smarter results.

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Dynamics 365 Customer Service Free Trial

Experience how Dynamics 365 Customer Service can help your business deliver seamless, end-to-end service.

Get started today

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Dynamics 365 Customer Service Guided Tour

Go on a Dynamics 365 Customer Service guided tour to see exceptional service in action.

Watch now