Advance Future Retail Innovation | Microsoft

Build on learnings from rapid transformation

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Build on learnings from rapid transformation

Discover lessons from retailers and other organizations that successfully transformed in response to COVID-19. This white paper by Harvard Business Review Analytic Services, The Way Forward with Digital Transformation Accelerated by a Pandemic, explores the strategies that organizations have discovered to:

  • Put employee and customer needs at the heart of decision making.
  • Embrace new ways of doing business, breaking old models.
  • Build on existing transformation initiatives and technology investments.
  • Augment human capabilities with technology to increase productivity.
  • Incorporate their purpose and vision into new strategies to maximize their impact.
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