Providing great customer service is important to our choice of—and loyalty to—a brand. In fact, the 2017 Microsoft State of Global Customer Service report found that customer service affects brand choice and loyalty for 96 percent of consumers around the globe. While excellent customer service helps you earn customers for life, it also improves your bottom line.
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact study to examine the potential return on investment (ROI) for organizations that deploy Dynamics 365 for Customer Service. Watch this webinar for a summary of the findings, including a three-year impact of 259 percent ROI and $10 million (USD) net present value with a seven-month payback.