Resolve Customer Issues with the Power of Collaboration
A recurring characteristic of agile and resilient organizations is the ability to break down data, people, and work silos to enable seamless collaboration, teamwork, and innovation. This webinar series will spotlight how organizations can implement these characteristics and drive higher levels of employee engagement as well as enhance the customer experience by putting Dynamics 365 and Microsoft Teams into the hands of the entire workforce—from sales teams to field technicians.
Episode 4: Resolve Customer Issues with the Power of Collaboration
With organizations evolving their products through the use of digital transformation and technology platforms, providing ongoing customer support can be tricky. That’s why Microsoft has built a powerful tool through Dynamics 365 and Microsoft Teams, to empower agents to rapidly resolve customer issues using the Teams collaborative platform.
In this session, we’ll introduce new and upcoming integrations between Dynamics 365 Customer Service and Microsoft Teams that empower agents to rapidly resolve customer issues by collaborating with the right expert in the Customer Service Ecosystem.
You’ll learn how to:
- Use Teams to collaborate with colleagues who have resolved similar issues or SMEs with relevant skills
- Link chats to Dynamics 365 records to preserve context and improve future discoverability
- Use AI to create agent productivity resources to derive knowledge and insights from chats