Customer experience metrics should play a key role in business transformation, helping organizations capture customer feedback and act on it quickly. However, many firms don’t make the most of their customer feedback, which could give them a strong competitive advantage. Organizations must approach the Voice of Customer (VoC) in a more dynamic and personalized way—one that builds engagement and loyalty.
Join us in this webinar to learn how to utilize Microsoft Dynamics 365 to build a best-in-class VoC program and drive intelligent decision making across the business.
We will explore:
- How organizations have leveraged VoC programs to create an omni-channel view of the customer experience and use the insights and data to strengthen customer relationships
- How organizations have built towards best-in-class by taking a scaled approach
- You will also hear from Microsoft how Dynamics 365 Customer Voice has helped its customers on their VoC journey