Customer Service Webinar | Microsoft Dynamics 365

Join this webinar to learn how you can realize significant benefits and cost savings with each customer interaction by using Dynamics 365 Customer Service.

Build Your Business with Amazing Customer Service

Build Your Business with Amazing Customer Service  
 
Every day, businesses of all sizes and specialties are delivering the superior service today’s customers expect by deploying Microsoft Dynamics 365 Customer Service. Context-driven interactions that provide information precisely when it’s needed are no longer an extra: They’re what your customers expect in today’s experience-based economy. [1] As a recent Forrester Consulting Total Economic Impact™ (TEI) study commissioned by Microsoft shows, businesses are realizing significant benefits and cost savings by delivering on those expectations during each and every interaction by using Dynamics 365 Customer Service.  
 
Join us for a webinar with guest Richard Cavallaro, Consultant with Forrester’s TEI practice, who will lead a deep dive into the study’s findings. 
 
You will learn: 

  • Forrester’s methodology and key findings 
  • The quantifiable benefits participants in the study achieved by deploying Microsoft Dynamics 365 Customer Service, including reduction of support agent costs and impact to profit
  • Other insights from the interviewees 
      
    [1] Source: “Why And How To Be Digital First For Customer Service,” Forrester, June 19, 2020 (forrester.com/fn/4wrvr2I3aUMEXJP7N3oDPo). 

Learn more

Customer Service Overview

Discover how Dynamics 365 Customer Service can help transform the way you do business to deliver exceptional customer service.

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Total Economic Impact™ (TEI) study

Read the Total Economic Impact™ of Microsoft Dynamics 365 Customer Service Study to see the financial benefits gained by organizations.

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