This proactive service model is more profitable, dramatically improves key performance indicators (KPIs) like first-time fix rates, and paves the way for future use of innovative, customer-centric tools like Internet of Things (IoT) and augmented reality.
Read this 20-page guide to determine whether your organization is ready to take the significant step toward faster repairs, reduced downtime, and more satisfied customers:
- Explore the three levels of connected field service to assess your organization’s needs.
- Use five indicators of readiness to evaluate whether connected field service is right for your business.
- Discover nine advantages of using Internet-ready devices to optimize scheduling and predict and proactively prevent breakdowns.