Announced at Microsoft Ignite, the Solutions Partner designation for Support Services is an opportunity to highlight your achievements in customer support, differentiate yourself in the market, and unlock high-impact business benefits, including optimized support costs, the highest level of prioritization for cases, and rapid escalations within Microsoft.

This designation formally recognizes partners with the capabilities required to deliver high-quality customer support for Microsoft products. By attaining it, you’ll signal your support capabilities through official badging and can access benefits that further strengthen your ability to deliver outstanding customer experiences. This recognition rewards your commitment to excellence by empowering you to deliver even greater value to your customers while driving revenue.

Partner benefits

• Differentiation in the market: Signal your ability to deliver transformative customer support and stand out as a trusted Cloud Solution Provider (CSP) partner.
• Performance incentives:* Significantly lower support costs through invoice credits tied to your support performance.
• Enhanced support:* Receive the highest level of case prioritization and rapid escalation within Microsoft.
• Discounts and credits: Microsoft is offering a 5% discount on the next Microsoft Premier Support for Partners (PSfP) contract renewal—available to the first 25 partners who earn the Support Services designation and meet eligibility criteria.** Plus, in 2026, you'll be able to access performance-based credits to further reduce your support costs through the upcoming Microsoft Unified for Partners offering.

Customer benefits

• Greater confidence: Customers can rest easy knowing that Microsoft has vetted the partner’s demonstrated capabilities and record of customer success.
• Smoother selection: With an easily identifiable badge and visibility on Microsoft Marketplace via a Support Services filter, the Support Services designation makes it simpler for customers to find and engage with qualified partners.

Criteria and next actions

• Prerequisites: You must have one active Solutions Partner designation, a paid support offering, and delegated admin privileges as a CSP direct bill partner or distributor.
• Requirements: You will need to complete a capability assessment, case deflection rate review, and customer satisfaction survey assessment.

Don't miss this chance to showcase your commitment to excellence, strengthen your customer relationships, and grow your business. Sign up for the eligibility assessment process and start working toward your Support Services designation today.

* These benefits will be available to partners when combining the Support Services designation with the upcoming Unified for Partners offer.

** This offer is available to the first 25 partners who qualify, or until promotion funds are exhausted.