Discover how chat bots are revolutionizing the insurance industry
Discover tools that create happier customers
Dealing with call center volumes is a major challenge facing insurers, especially in light of recent catastrophic flood events and their resulting claims. Large numbers of calls can quickly overwhelm staff and result in unnecessary customer dissatisfaction. A new wave of chat bots and conversation agent technologies are helping manage this problem, by enabling carriers to deliver enhanced customer experience at reduced cost to policy holders, agents, and internal employees.
Microsoft is leading the market by providing chat bot and conversational agent solutions powered by the latest in Cognitive Services, Machine Learning, Artificial Intelligence, and Dynamics 365. Businesses and their customers are experiencing immediate results: lower costs and higher satisfaction.
Join this webinar to:
- See how the latest advances in cognitive technologies are being applied across the full lifecycle of the claims process
- See how machine learning, voice recognition and image processing can be applied to assist a policy holder during a stressful loss event
- See how gathering important loss data and communicating with customers can be made more effective and efficient