Best-of-the-Best: The 5 pillars of building an industry leading service organization
Digital transformation means nothing without an effective information structure.
As engagement models evolve – and customer expectations change – so must the way you align your service offerings with your investments in people. While the professional services marketplace continues to evolve, service organizations have begun to look for a more balanced approach to improving customer interactions.
This guide – Best-of-the-Best: The 5 pillars of building an industry leading service organization – will help you better understand how your PSO can balance the five critical pillars required to align your organization with your customers’ needs. You’ll learn how:
- The SPI Services Industry Maturity Model™ framework can help you plan for alignment.
- Having clearly defined leadership roles create more effective engagement strategies.
- Hiring better employees will strengthen customer relationships and your brand.
- Developing financial predictability is easier than you might think.
Download your copy of Best-of-the-Best: The 5 pillars of building an industry leading service organization to begin carving out your competitive advantage today!