Customer experience in banking: the now, the new, and the next

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Customer experience in banking: the now, the new, and the next

The banking industry endured significant changes throughout 2020 as COVID-19 sent shockwaves through the entire industry. Their ripple effects will be felt for years to come. From customer behavior changes to economic uncertainty and encroaching competitors, both retail and commercial banks have no shortage of obstacles to clear.

The next five years will be transformative for the industry as a whole. More customers will handle their banking needs on their own, and the industry will continue to be disrupted by startups. There is an immediate need for banking institutions to create new lanes for operations and to redefine what success looks like. But how do we get there?

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https://info.microsoft.com/en-us-thankyou-CustomerExperienceInBanking.html

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