Beyond Hindsight: The Marketer's Manual to Differentiation in 2021

Get the E-Book

Simply fill out the form

*required fields

Beyond Hindsight: The Marketer's Manual to Differentiation in 2021

Customer experience as a center of innovation

With the spread of digital and hybrid channels, companies are running into competition that cuts across sectors. When a customer has a utility account open in one browser tab, an e-commerce site in another, and a telemedicine portal in a third, they are comparing and judging those experiences against each other. The steady expansion of omnichannel has made it a crucial arena for innovation.

In the trend report Beyond Hindsight: The Marketer’s Manual to Differentiation in 2021, learn how applications, which power every modern business, are driving the evolution of customer experience (CX) by:

  • Surpassing customer expectations.
  • Adding innovative channels.
  • Generating personalized recommendations.
  • Providing intelligent service.

Explore the tools and services that marketers can leverage today to differentiate themselves and deliver enhanced customer experiences tomorrow.

https://info.microsoft.com/US-ModApps-CNTNT-FY21-04Apr-01-BeyondHindsightTheMarketersManualtoDifferentiationin2021-SRGCM4518_02ThankYou-StandardHero.html
Download the E-Book