Gartner Magic Quadrant for CRM (Customer Relationship Management)
What does the future of CRM look like?
Gartner predicts that in just 2 years, 85% of packaged customer service and support software will be delivered on a cloud-based model. Also, by 2019, Gartner predicts the volume of social media customer support requests will be eclipsed by those from customer messaging apps.
Read how Gartner rates 15 providers on a dozen software functionality considerations and 13 technical and design points—and why Microsoft is named a leader.