Gartner Magic Quadrant for CRM (Customer Relationship Management)

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Gartner Magic Quadrant for CRM (Customer Relationship Management)

What does the future of CRM look like?

Gartner predicts that in just 2 years, 85% of packaged customer service and support software will be delivered on a cloud-based model. Also, by 2019, Gartner predicts the volume of social media customer support requests will be eclipsed by those from customer messaging apps.

Read how Gartner rates 15 providers on a dozen software functionality considerations and 13 technical and design points—and why Microsoft is named a leader.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


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