Learn how enterprises are transforming their customer service operations to deliver differentiated experiences.
What’s the mandate for intelligent customer service?
Customers’ expectations for service continue to rise and they expect a seamless and consistent experience regardless of the communication method they use.
In a new analysis by Forrester, learn how customer service strategies are changing, what is driving new initiatives, and how companies are overcoming challenges to meet increased client expectations.
Key discussion points include answers to questions like:
- Are customer expectations for excellent customer service rising?
- How does technology impact the customer service experience for customers and agents?
- How do organizations empower their agents?