Optimize productivity, profitability and client satisfaction through sales and project delivery alignment
The 2016 Professional Services Maturity™ Benchmark
Productivity improvements are critical in professional services. As the global economy sluggishly grows at less than 2%, organizations in every industry are having to work harder to achieve higher productivity, without adding substantial cost.
SPI Research developed a model that segments and analyzes professional service organizations (PSO) into five distinct areas of performance that are both logical and functional.
- Leadership – Vision,
- Client Relationships
- Human Capital Alignment
- Service Execution
- Finance and Operation
Within each of the Service Performance Pillars™, SPI Research developed guidelines and key performance maturity measurements. These guidelines cut across the five service dimensions (pillars) to illustrate examples of business process maturity.