Optimize productivity, profitability and client satisfaction through sales and project delivery alignment

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Optimize productivity, profitability and client satisfaction through sales and project delivery alignment

The 2016 Professional Services Maturity™ Benchmark

Productivity improvements are critical in professional services. As the global economy sluggishly grows at less than 2%, organizations in every industry are having to work harder to achieve higher productivity, without adding substantial cost.

SPI Research developed a model that segments and analyzes professional service organizations (PSO) into five distinct areas of performance that are both logical and functional.

  1. Leadership – Vision, Strategy and Culture
  2. Client Relationships
  3. Human Capital Alignment
  4. Service Execution
  5. Finance and Operation

Within each of the Service Performance Pillars™, SPI Research developed guidelines and key performance maturity measurements. These guidelines cut across the five service dimensions (pillars) to illustrate examples of business process maturity.

Download this whitepaper to learn about the correlation between process maturity, key performance measurements and service performance excellence.