Critical components of a customer experience initiative
Part 2 of 3 in our “Differentiate your brand through better customer service” series
Join us for a continuing conversation about who should be involved in the definition of a buyer’s journey and the role of company culture as you create a customer experience strategy.
In this webinar, you will also learn about:
- The role of digital transformation in the success of your customer experience initiative
- The critical role of customer service to ensure better experiences
- The importance of letting the customer define their journey