Bring your customer service to a higher level: Provide real-time customer support with Live Assist from CaféX!

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Bring your customer service to a higher level: Provide real-time customer support with Live Assist from CaféX!

2. March 2018, Friday, 11:00h

The webinar will be in Serbian language!

Join us on our free, live demo webinar and see how you can use chatbot and live in-apps to help solve customer problems more quickly, increase loyalty and enjoy them in personal omni-channel travel.

On this webinar, a Microsoft omnichannel solution for Dynamics 365 - Live Assist will be presented as a priority. You will have the opportunity to get acquainted with AI supported chatbots - virtual agents who will answer simple questions and guide clients through the application process, thereby significantly reducing the engagement of real agents on the first support line. When communicating with a virtual agent becomes complex, real agents take over the process and continue to communicate through chat, voice or video calls. Also, agents through co-browse options can remotely help clients complete online activities-whether they find information, end up shopping, or fill out web forms.

The webinar will be jointly organized by Microsoft's partners Adacta and CaféX, and presented in Serbian language.


Speaker

Milan Maksić
CRM Operations Manager, Adacta Belgrade

Milan Maksić is CRM Operations Manager at Adacta Belgrade, where he works for the last 5 years. He studied business processes on Microsoft Dynamics NAV, and soon found himself in CRM. After years of dedication and learning, he has gained a wealth of experience from various industries working as a CRM consultant to almost become the leader of the CRM team in Adacta Belgrade.

LinkedIn: https://www.linkedin.com/in/milan-maksić-b3a757a0/

https://info.microsoft.com/CE-DynSales-WBNR-FY18-03Mar-02-Bringyourcustomer-MCW0004427_02ThankYou-StandardHero.html
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