Call centers are losing more money because of high agent turnover resulting in more hiring and training cost. High attrition rate also impacts the overall call center performance. Various KPIs are used for measuring and monitoring the performance of various agents.
Figuring out which agents will meet targets play an important role in measuring performance. Data-driven analytics enable you to identify agents who are more likely to leave your organization early during the pre-hiring process.
Please join us, as DEFTeam Solutions and Microsoft showcase the major challenges faced by the call center industry and how data driven analytics solutions can solve these challenges using PowerBI.