This 47-minute session is recommended for Business roles of software business.

Curious to learn How Microsoft operates Customer Success?

Adoption is a crucial aspect of SaaS: if customers are not adopting the technology, it leads to high levels of churn which directly impacts company financials.

• The new world of Cloud and Digital Transformation – maturing our consumption business 
• The importance of customers adoption of technology in a saas world – to prevent churn 
• The role of customer success in a SaaS organization 
• Microsoft best practice approach to customer success management 
• The way Western Europe lead CSU organization and our key principles 
• Our role as a partner to our customers. 

Watch this free webinar and hear how Microsoft can support your success!

More about Jamel: before Microsoft, he taught at university and was Founder & CEO of European software delivery Start-up. His journey at Microsoft began in 2006 (16 years) to include:

• Today as GM of Western Europe Customer Success organization, with a team of 1300+ spread throughout 12 countries, where the customer is always first, our people are our currency, agility is paramount, and results are supreme. 
• President of Microsoft Engineering Center Paris, a diverse and international R&D organization, where he designed and delivered a wide range of innovations and features across a multitude of our product families: i.e., Windows, Edge, Xbox, Office, Microsoft Store, Azure Media Services, focusing on Business Applications and the Power Platform. 
• Lead the Windows Media business development and partnership activities across the EMEA region • Lead M&A activity for Microsoft Windows Mobile in Europe Jamel sponsors the association “Elles Bougent” (motivating girls in high schools in France to pursue computer science and technology studies) and “Tunespoir” (renovating and equipping schools in poor villages in Tunisia).