In this episode we explored the latest trends and best practices shaping Customer Experience today and tomorrow, with an inside look at how we, at Microsoft,personalize and connect our own customer journeys.

In this free, 60-minutes session, you will hear about:

• How we transformed our own customer experience at Microsoft.
• Real-world strategies for connecting customer experience across your business, helping to improve revenue.
• The latest capabilities across the Microsoft Customer Experience Platform and Microsoft Viva Sales for moving your business beyond CRM.

This is a recording of a live event and available to you on demand. Make sure to register now to watch the entire session at your own convenience.