Service excellence has taken on a new meaning. Today’s customers expect seamless, personalized experiences across a variety of in-store and digital channels. In order to deliver these services, finance and project operations teams rely on customer relationship management (CRM) and enterprise resource planning (ERP).

While CRM and ERP are critical sources of customer and business data, they often require manual tasks like data entry, content generation, notetaking, and more. Microsoft Dynamics 365 unlocks your workforce’s potential by automating tedious tasks with Copilot—the world’s first built-in AI for CRM and ERP.

Download our infographic to learn how you can leverage generative AI to:

• Streamline data exploration, audience segmentation, and content creation workflows
• Proactively flag external issues like weather, financials, or geography that may impact the supply chain
• Empower employees to automate tasks, generate ideas, and surface insights using natural language queries