Retail: leading adoption and change management practices that empower Frontline workers
Empowering your frontline workers with the tools they need to do their job involves incredible organisational change. Many organisations are connecting their frontline for the very first time - digitizing paper processes, automating tasks, and giving schedule visibility to their workforce.
During the COVID 19 pandemic, Microsoft's own global retail business went through an evolution in Employee culture, customer connections, and products - and we want to share what we learned so that you can have a successful Retail Revolution in your own organisation. Having worked with dozens of top retailers in the UK, we can share common challenges in rollout and adoption and how to overcome them.
Join this session to learn how Frontline workers in Retail can Do More with Less on Microsoft Teams - Giving workers the tools they need to do their job, the community they need to feel connected, and the onboarding tools to get up-and-running quickly.
We'll review methods for successful adoption including how to run a successful pilot and recruit digital heroes, as well as what to prioritise in a roll-out to get fast buy-in from your workforce while creating real business impact.
Target audience: Business and IT Decision makers looking at how Microsoft Teams can support your organisation's Retail Revolution - equipping Frontline workers with the tools they need to do their job in Microsoft 365 and Microsoft Teams.