The economic benefit of moving your CRM to the cloud

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The economic benefit of moving your CRM to the cloud

4th December 2018 16:00-17:00

The economic benefit of moving your CRM to the cloud

Customers today have more choice: more products to buy, more information to influence purchasing decisions, more devices and channels over which to interact with companies that they do business with. What they don’t have is more time – or patience for poor experiences. Your customers demand great customer experiences – and companies use CRM as a foundational component of their customer experience strategy. Modern CRM empowers customer-facing personnel with the right data and information about their customers, at the right time, and in the right context so they can focus on nurturing relationships. Yet, for many companies, an on-premise CRM holds them back in being able to deliver the right experience.

Join Forrester guest speaker, Kate Leggett and Mark Abery, Microsoft, to learn about the value of delivering differentiated experiences and the role that CRM plays in your customer experience strategy. Understand the economic benefit of moving to a cloud CRM system and how cloud CRM allows you to better align the experiences you provide to ever-changing customer demands.

https://info.microsoft.com/UK-Dyn365-WBNR-FY19-12Dec-04-Theeconomicbenefit-AID-747401-MCW0010160_02ThankYou-StandardHero.html