Microsoft Discovery Hour: Let’s Talk AI for Service
In this episode of our AI-Powered Business series, we dive deep into the world of AI for service—and how AI is transforming customer service and contact centre operations.
Unlocking AI for Customer Service Excellence
Unlocking AI for Customer Service Excellence
What You’ll Learn:
- Discover the economic potential of AI for service teams
- Hear about the transformation impact of Gen AI within Microsoft’s Customer Service & Support (CSS) team – handling 145 million contacts per year and achieving 12% decrease in average handling time
- Hear success stories from organisations on their own AI in customer service transformation journey
- Explore the capabilities of Dynamics 365 Customer Service, Copilot for Service, and the new Copilot-first contact centre as a service (CCaaS) solution – Microsoft Dynamics 365 Contact Center – delivering generative AI across the customer service capability to solve problems faster, empower agents and reduce costs
Who Should Attend:
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Customer Service and Contact Centre Leaders aiming to improve customer experience, and boost service operational efficiency
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Customer Service Professionals looking for inspiration to leverage AI and improve case handling efficiency and collaboration
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AI & Tech Enthusiasts curious about AI and Copilot impact to customer care and contact centres.
Don’t miss this opportunity to transform your customer service operations with AI.