Get ready to be inspired by Virgin Money's incredible journey of innovation and transformation! In this episode, we'll dive into how they are unlocking new opportunities by reimagining customer engagement through cutting-edge digital interactions infused with AI and agents. Discover the dynamic partnership between IT and the Virgin Money customer service team, where AI-infused development is driving greater collaboration and creating a more accessible support model. This model empowers those closest to the customer to shape the evolution of agents.

We'll also explore key topics such as Return on Investment and responsible AI and share Virgin Money’s future direction and valuable lessons for others to reflect on.

Discussion Points:

• Unlocking new opportunities by engaging customers with agents

• A new approach in agent design with AI-infused development and business empowerment

• Creating impact for the business, IT team, and achieving clear Return on Investment

• Lessons learnt along the way for others to consider

Let’s Talk Limitless Transformation
Explore ways to accelerate your transformational journey with continual innovation and secure AI-infused technologies that easily scale to deliver value across your organisation. Empower everyone to reimagine how your organisation operates with new applications, automations, and agents – all without limits. Because that is when breakthroughs happen.

Essential Viewing for Transformation Leaders
This webinar series welcomes all leaders across the organisation. Successful transformation is organisation-wide, supporting both technology professionals in responding to opportunities and challenges, and engaging the rest of the organisation with firsthand experience, vital to collaboration in creating new solutions.

To Explore more, visit https://aka.ms/LimitlessTransformation