The New Age of Customer Service Automation

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Thursday, February 7, 2019 10:00 AM–10:30 AM Pacific Time

The New Age of Customer Service Automation

Part 2 of a 3 part series

Register for this webinar to explore the levels of automation in customer service. You’ll get rich insights from the 2018 thinkJar customer service report, including a chart that shows how increasing automation can improve customer service.

In this webinar, you’ll learn:
  • To use artificial intelligence, machine learning, chatbots, and web self-service features.
  • Giving customers more control lets them build their own experience in real time.
  • Automating transactions can yield greater customer satisfaction.
  • To generate additional value for your customers and agents.