The Evolving Role of Customer Service

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The Evolving Role of Customer Service

Part 1 of 3 in our webinar series

It’s clear that the role of customer service is changing. Instead of a single channel or a non-integrated multichannel experience, customer service has evolved into a dynamic platform. To learn more, thinkJar interviewed 124 customer service professionals to uncover what they’re doing now¬—and how they’re planning for the next five years—to digitally transform their organizations.

In this webinar, you’ll learn:
  • A data-driven, automation-focused, and platform-based approach to operations is influencing customer service.
  • Customer service is evolving from a single-interaction resolution to an end-to-end experience.
  • Customer expectations are reframing the customer service model, and the benefits of this transformation.
  • Other customer service professionals are planning to remain relevant in a competitive landscape.