Optimizing the Customer Service Agent Role

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Thursday, February 21, 2019 10:00 AM–10:30 AM Pacific Time

Optimizing the Customer Service Agent Role

Part 3 of a 3 part series

Register for this webinar to learn how to optimize the changing role of the customer service agent and explore the findings from the 2018 thinkJar customer service report. More and more organizations are adopting automation tools and technologies; see how customer service agents are adapting to these changes.

You’ll also learn how:
  • The role, career path, and training of customer service agents are changing.
  • To create a highly trained agent workforce that can handle complex issues and solve problems.
  • To optimize the agent’s role within a highly automated model.