The Evolving Role of
Omnichannel Engagement

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The Evolving Role of
Omnichannel Engagement

19 November 2020 l 02:00 - 03:00 PM | (GMT+04:00)

Customer and field service organizations are under increasing pressure to be always-on and to deliver exceptional service regardless of the changes occurring in the world.

This is a tall order, but it’s not impossible. Organizations have already proven they can be responsive to business needs and surpass customer expectations.

The Microsoft Dynamics 365 team has been working closely with organizations on the frontlines of the crisis to help you maintain continuity of operations and scale subject matter experts regardless of physical proximity.

In this webinar, hear from South Africa’s Gauteng Provincial Government and Abu Dhabi’s Department of Culture and Tourism about how they formed dynamic customer service platforms.

Furthermore, find out how Microsoft and partner Infosys are focusing efforts to ensure your teams have the right digital capabilities to listen and respond to customers at scale while maintaining consistent levels of personalized support — even when working remotely.

Register for the webinar to find out more.

Agenda:

Session Name

Duration

The importance of omnichannel engagement in the new normal

0:15

The evolving role of customer service

0:15

Dynamics 365 Field Service: dispatch the right resource at the right time to the right place

0:10

The ultimate guide for creating exceptional omnichannel experiences with Infosys

0:15

How you can start building a strong omnichannel solution

0:05

How Gauteng Provincial Government and Abu Dhabi’s Department of Culture and Tourism formed dynamic platforms to respond to customers

0:05


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