Please note: this event will be delivered in English with closed captioning provided in English.

Get the skills you need to help your organisation sell, service and deliver on the customer expectations of tomorrow at Microsoft Dynamics 365 Virtual Training Day: Fundamentals. During this free two-part event, you will learn how Dynamics 365 can help enable efficiencies that spur innovation and support personalised experiences for both employees and customers. With these tools, creating a comprehensive business platform that goes beyond customer relationship management (CRM) and enterprise resource planning (ERP) has never been easier. Uncover new efficiencies of scale, discover smarter connections and utilise built-in intelligence for deep insight into each functional area of your business, whether you’re working remotely or in the office.

During this training event, you will explore how to:

• Prepare for the Microsoft Dynamics 365 Fundamentals certification exam.
• Create a single, comprehensive platform for your business that works as well remotely as it does in the office.
• Utilise model-driven apps to create efficiencies of scale.
• Support personalised experiences for both employees and customers.

After completing this free training, you’ll be eligible to take the Microsoft Dynamics 365 Fundamentals certification exam at no cost.

Here’s what you can expect:

Part 1	Part 2
Introduction	Introduction
Introduction to Microsoft Dynamics 365	Finance and Supply Chain Management
Dynamics 365 model-driven apps (Sales, Marketing)	Break: 10 minutes
Break: 10 minutes	Finance and Operations apps (Commerce, HR)
Dynamics 365 Model driven apps (Customer Service, Field Service)	Dynamics 365 security
Break: 10 minutes	Break: 10 minutes
Connect and analyse your Dynamics 365 data	Dynamics 365 integrations
Closing	Closing

The Microsoft Dynamics 365 Virtual Training Day: Fundamentals event and associated vouchers are open to the public and offered at no cost. Prior to registering for this training, government employees must check with their employers to ensure their participation is permitted and in accordance with applicable policies and laws.