Microsoft Dynamics 365 Business Central is a comprehensive business management solution that helps small and midsized companies connect their financials, sales, service, and operations to streamline business processes, improve customer interactions and make better decisions.

The Business Central IDC Whitepaper describes the top priorities for South African small-to-medium size organizations (SMEs) when deploying and using enterprise applications, specifically those classed as enterprise resource planning (ERP) solutions. It discusses the findings of end-user research conducted in 2021, and the broader insights of IDC's best-practice guidance for these customers. This paper and the associated research were sponsored by Microsoft: Microsoft Dynamics 365 Business Central is a full-spectrum enterprise application solution for SME customers.