How AI Will Transform Customer Service
Artificial intelligence (AI) is transforming customer service, helping companies deliver differentiated customer experiences, improve operations, and uncover new revenue streams.
AI is helping businesses transform customer service by:
- Assisting with repetitive, predictable tasks, allowing customer service agents to focus on customer interactions that require deeper insights and analysis
- Extracting useful information from voice and digital conversations, images, and machine-to-machine communications to quickly surface trends in issues and customer sentiment
- Revealing new insights that companies can use to create and monetize completely new services for customers