Watch now Microsoft Tech Brief: Transform Your Service Experience, a free digital session, to get insights into Microsoft Dynamics 365 Customer Service and Dynamics 365 Field Service. Learn how these solutions help you to deliver seamless, personalized customer experiences, drive service team efficiency, and streamline service operations to build trust and loyalty.

Who should attend:  

• IT Professionals
• Directors of Service, Field Service, and Customer Service
• Chief Service Officer
• Chief Operation Officers
• Chief Information Officer
• Chief Digital Transformation Officers
• Chief Data Officers

Technical level:   

• This is a foundational-to-intermediate-level course. Attendees should have a basic understanding of technology and be able to discuss and offer perspectives.

After completing this event, you’ll be able to: 

• Understand self-service options and automated anytime support.
• Drive faster resolutions using generative AI Copilot, Microsoft 365 Copilot, Microsoft Teams, and workspaces for service swarming.
• Improve customer experiences using Microsoft 365 Copilot, mobile, and Internet of Things (IoT) capabilities.
• Optimize service operations with real-time analytics, insights, and administrative tools.
• Enterprise-level Security, Compliance, and Extensibility with agile low-code tools and Copilot Studio.