Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)
09:00 AM – 11:35 AM | (GMT+00:00) UK, Portugal and Western Africa
10:00 AM – 12:35 PM | (GMT+01:00) Western & Central Europe, Central Africa
11:00 AM – 1:35 PM | (GMT+02:00) Eastern Europe
12:00 PM – 2:35 PM | (GMT+03:00) East Africa
01:00 PM – 3:35 PM | (GMT+04:00) Middle East
February 12, 2025
09:00 AM – 10:35 AM | (GMT+00:00) UK, Portugal and Western Africa
10:00 AM – 11:35 AM | (GMT+01:00) Western & Central Europe, Central Africa
11:00 AM – 12:35 PM | (GMT+02:00) Eastern Europe
12:00 PM – 1:35 PM | (GMT+03:00) East Africa
01:00 PM – 2:35 PM | (GMT+04:00) Middle East
Delivery Language: English
Closed Captioning Language(s): English-US, Czech, Danish, Dutch, Finnish, German, Greek, French, Hebrew, Hungarian, Italian, Norwegian, Portuguese (Portugal), Russian, Spanish (Spain), Swedish, Turkish, Polish, Spanish(Latin America), French(Canada), Indonesian, Japanese, Korean, Malay, Portuguese(Brazil), Romanian, Thai, Ukrainian, Vietnamese, Chinese(Traditional), Chinese(Simplified), English(UK), Arabic - Saudi Arabia
Build the skills you need to create new opportunities and accelerate your understanding of Microsoft Cloud technologies at a free Microsoft Dynamics 365 Virtual Training Day from Microsoft Learn. Join us at Dynamics 365 Fundamentals (CRM) to learn how to automate services and sales with the customer relationship management capabilities of Dynamics 365. You’ll also explore how to store and secure business data with Microsoft Dataverse to help streamline business processes and personalize customer experiences. See how to bring AI efficiencies to your marketing and sales teams with Microsoft Sales Copilot and discover new ways to engage customers and execute sales tasks more efficiently with Dynamics 365.
After completing this training, you’ll be eligible to take the Dynamics 365 Fundamentals (CRM) certification exam at 50% off the exam price. If you already have a Microsoft Learn account, we recommend using the email associated with your account when registering for the event.
Who should attend:
- IT decision makers
- IT professionals
- Developers
Technical level:
- This is a foundational-level course. Attendees should have a basic understanding of the fundamental scope of the technology and an opportunity to integrate without practice or hands-on experience.
During this training, you will be able to:
- Explore Dynamics 365 sales, customer service, and field service capabilities.
- See how to streamline everyday tasks and work more efficiently with AI-powered tools and solutions.
- Jump-start preparation for the Dynamics 365 Fundamentals (CRM) certification exam.
Here’s what you can expect:
| Part 1 | Part 2 |
|---|---|
| Introduction | Introduction |
| Explore Dynamics 365 customer engagement apps and their core capabilities | Learn the fundamentals of Dynamics 365 Customer Service |
| Break: 10 minutes | Break: 10 minutes |
| Learn the fundamentals of Dynamics 365 Customer Insights | Learn the fundamentals of Dynamics 365 Field Service |
| Break: 10 minutes | Closing question and answer |
| Learn the fundamentals of Dynamics 365 Sales, including Microsoft Sales Copilot | |
| Closing question and answer |
Space is limited, so reserve your spot now!
For questions about the certification exam eligibility, scheduling, or expirations, please review the FAQ.
Click here for the Microsoft digital event code of conduct.
Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM) event is open to the public and offered at no cost. Upon completion of the event, the exam is offered at a 50% discount off the exam rate. Prior to registering for this training, government employees must check with their employers to ensure their participation is permitted, and in accordance with, applicable policies and laws.