Customer satisfaction is key, isn't it? In a world full of alternatives, satisfied customers not only remain loyal but also recommend your company to others. However, excellent customer service requires time, skilled personnel, and consistent strategies. This is where Microsoft 365 Copilot comes into play: the AI assistant takes over routine tasks, giving you more time for what really matters – the personal care of your customers.

This eBook introduces you to the world of AI-supported customer service with practical exercises. It doesn't get more hands-on than this: intelligent prompts, six scenarios with step-by-step instructions, and valuable tips on Microsoft 365 Copilot that you and your team can apply immediately. For example, one scenario shows you how to create professional and personalized response templates. Say goodbye to time-consuming processes and error-prone manual tasks with your personal customer service assistant, Microsoft 365 Copilot!

What to Expect in the eBook:

• Pure Practice: Exciting practical scenarios for your everyday customer service with Microsoft 365 Copilot – from quickly handling standard inquiries to efficiently scheduling appointments.
• AI-Supported Customer Service Strategy: Master the challenges of the market.
• Your Data, Our Promise: How Microsoft 365 Copilot meets the highest security standards.
• Prompt Magic: Effective prompts that allow you to harness the full potential of Microsoft 365 Copilot.

Transform your customer service into an innovation driver! Download our free eBook now and get started.

Did you know? This eBook is part of our free eBook series "AI for All"! Discover the power of AI in other business areas such as Human Resources (HR), Marketing, Sales, IT, Finance, Legal, and Leadership.