Redefine customer service and stay ahead with AI-powered innovation
The world of customer service is evolving rapidly. Rising customer expectations and increasingly complex, multi-channel interactions mean that minor adjustments are no longer sufficient. This function needs a smarter model that blends human expertise with intelligent automation – powered by agentic work, where human judgment meets autonomous AI agents. With Microsoft 365 Copilot and agentic AI, service teams can automate routine tasks, resolve tickets more quickly, and proactively spot trends – creating an efficient, strategic function that delivers faster resolutions and consistent customer experiences.

Our free e-book, „Becoming Frontier with Microsoft 365 Copilot and Agents – The Customer Service Guide“, provides a practical roadmap for leading this transformation. Covering everything from governance and cultural adoption to automation patterns and real-world use cases, such as intelligent case routing and creating reusable response templates.

What you will discover:

• The urgency of change: Why customer service executives must act now to stay ahead of the competition
• Your AI journey in service: From Microsoft Copilot 365 as your everyday assistant to agentic workflows that automate multi-step service processes
• Governance made practical: Steps to secure sensitive customer data, ensure compliance, and measure success confidently
• Prompts that boost performance: Ready-to-use examples for faster case resolution and better responses
• Your six-week starter plan: A clear blueprint to pilot agentic AI and transform your service team into a future-ready powerhouse

Take the first step towards building an agile, AI-powered customer service function and download your guide today!