Gartner Magic Quadrant for Field Service Management

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Gartner Magic Quadrant for Field Service Management

Field service automation is on the rise—and customer satisfaction is directly tied to efficient field service management.

For field service managers, it’s essential to find a vendor that can seamlessly align contractors and technicians using the latest developments in artificial intelligence, the Internet of Things, and streaming video. Gartner researched 16 vendors on standard field service capabilities: managing demand, planning work, informing and enabling technicians, debriefing work orders, and performing analysis and integration.

The report also covers which vendors best handle more complex operations—including contract management and predictive equipment maintenance—as well as innovation such as technician remote support, schedule optimization, and augmented reality.

Find out how Microsoft is enabling field service management success. Find out why Microsoft earned a “Visionary” status from Gartner.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. This Gartner document is available upon request from Microsoft Dynamics 365 for Field Service.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.