Customer Service ROI: Microsoft Dynamics and Network Contacts Case Study

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Customer Service ROI: Microsoft Dynamics and Network Contacts Case Study

Nucleus Research profiles the 234% return on investment enjoyed by Network Contacts, an Italian business process outsourcing company with 3,000 call-center agents.

In less than 5 months, Microsoft Dynamics CRM enabled more efficient, tailored solutioning for customers; greater productivity; and access to a dynamic, consolidated knowledge base for each customer that enables real-time updates for a more accurate, robust customer experience.

https://info.microsoft.com/Customer-Service-ROI-Microsoft-Dynamics-Network-Contacts-Case-Study-ThankYou.html
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