Call Center & Dispatch

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Call Center & Dispatch

First response agencies from, police to fire and emergency medical have all built numerous disparate IT systems over the years, designed to handle the operational challenges of their time within the limits of the available technologies.

However, innovations such as cloud computing, mobile devices, the internet of things, data analytics and machine learning are all delivering new integration and operational capabilities.

This ebook will look at the impact of cloud and mobile technologies on call center and dispatch systems and refer to real world examples of agencies working with Microsoft technologies, partners and expert solution providers to improve incident management, situational awareness and ultimately, public safety.

Get your complimentary copy of the Call Center & Dispatch ebook now. Just fill out the form to the right.