Learn how Copilot for Dynamics 365 provides AI assistance to boost productivity and efficiency across marketing, sales, and service.

We will explore how copilot provides quick summaries of sales opportunities, meeting preparations, account-related news, allows data analysts and marketers to engage directly with customer data using natural language, and enhances service experience and boost agent productivity with Gen AI. We will discover how Copilot seamlessly integrates with Microsoft productivity tools like Excel and Outlook, for better data management and utilize its generative AI capabilities for record summarization and email content generation.

Topics covered: 

• Overview of Copilot for Dynamics 365 Customer Engagement (1'-20')
• Introduction to Copilot for Sales (20'-30')
• Introduction to Copilot in D365 Customer Insights (30'-40')
• Introduction to Copilot for Service (40'-50')
• Use Cases & Demo (50'-60')

For an overview of all the sessions of the Copilot Week now available on demand, see here.