Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)
December 21, 2023 | 11:00 AM - 1:45 PM | GMT (+03:00)
Delivery Language: English
Closed Captioning Language(s): English, Czech, Hungarian, Polish, Russian, Romanian, Greek, Arabic, French (Canada), Turkish, Hebrew
Accelerate your learning credentials with an introduction to customer relationship management (CRM) at Dynamics 365 Virtual Training Day: Fundamentals (CRM) from Microsoft Learn. Join us for this free training event to learn about the CRM capabilities for marketing, sales, customer service, and field service. You’ll also explore how Microsoft Dataverse stores and secures business data to help streamline business processes and personalize the customer experience.
Who should attend:
- IT professionals
- Developers
- IT decision makers
Technical level:
- This is a foundational-level course. Attendees should understand the fundamental scope of technology and the opportunity to integrate without practice or hands-on experience.
After completing this training, you will be able to:
- Better understand the CRM capabilities of Dynamics 365.
- Explore individual Dynamics 365 customer relationship management applications.
- Jumpstart your preparation for the Microsoft Dynamics 365 Fundamentals (CRM) certification exam.
Here’s what you can expect:
| Part 1 | Part 2 |
|---|---|
| Introduction | Introduction |
| Explore Dynamics 365 customer engagement apps and their core capabilities | Learn the fundamentals of Dynamics 365 Customer Service |
| Break: 10 Minutes | Break: 10 Minutes |
| Learn the fundamentals of Dynamics 365 Marketing | Learn the fundamentals of Dynamics 365 Field Service |
| Break: 10 Minutes | Closing Question & Answer |
| Learn the fundamentals of Dynamics 365 Sales | |
| Closing Question & Answer |
Space is limited, so reserve your spot now!
Click here for the Microsoft digital event code of conduct.