Municipalities form the backbone of our communities, providing a vast range of services that touch the daily lives of citizens. In the wake of the COVID-19 pandemic—which abruptly halted most in-person interactions and face-to-face visits—local governments had to reimagine how to deliver vital social services and maintain operations at important institutions.

Around the globe, municipalities are undergoing a digital transformation affecting most local government programs and departments. Administration of the courts and social service delivery are two key areas where citizens, government officials, and other stakeholders stand to benefit over the long-term from migration to a virtual or hybrid model.

Read the eBook to learn about the few key areas that must be addressed by technological solutions that can be successfully adopted over the long term.